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Being Wrong Less

YOU MAY NOT REALIZE IT, but you make dozens of decisions every day. And when you make those decisions, whether they are personal or professional, you want to be right much more often than you are wrong. However, consistently being right more often is hard to do because the world is a complex, ever-evolving place. You are steadily faced with unfamiliar situations, usually with a large array of choices. The right answer may be apparent only in hindsight, if it ever becomes clear at all.

Carl Jacobi was a nineteenth-century German mathematician who often used to say, “Invert, always invert” (actually he said, “Man muss immer umkehren,” because English wasn’t his first language). He meant that thinking about a problem from an inverse perspective can unlock new solutions and strategies. For example, most people approach investing their money from the perspective of making more money; the inverse approach would be investing money from the perspective of not losing money.

Or consider healthy eating. A direct approach would be to try to construct a healthy diet, perhaps by making more food at home with controlled ingredients. An inverse approach, by contrast, would be to try to avoid unhealthy options. You might still go to all the same eating establishment but simply choose the healthier options when there.

The concept of inverse thinking can help you with the challenge of making good decisions. The inverse of being right more is being wrong less. Mental models are a tool set that can help you be wrong less. They are a collection of concepts that help you more effectively navigate our complex world.

As noted in the Introduction, mental models come from a variety of specific disciplines, but many have more value beyond the field they come from. If you can use these mental models to help you make decisions as events unfold before you, they can help you be wrong less often.

Let us offer an example from the world of sports. In tennis, an unforced error occurs when a player makes a mistake not because the other player hit an awesome shot, but rather because of their own poor judgment or execution. For example, hitting an easy ball into the net is one kind of unforced error. To be wrong less in tennis, you need to make fewer unforced errors on the court. And to be consistently wrong less in decision making, you consistently need to make fewer unforced errors in your own life.

See how this works? Unforced error is a concept from tennis, but it can be applied as a metaphor in any situation where an avoidable mistake is made. There are unforced errors in baking (using a tablespoon instead of a teaspoon) or dating (making a bad first impression) or decision making (not considering all your options). Start looking for unforced errors around you and you will see them everywhere.

An unforced error isn’t the only way to make a wrong decision, though. The best decision based on the information available at the time can easily turn out to be the wrong decision in the long run. That’s just the nature of dealing with uncertainty. No matter how hard you try, because of uncertainty, you may still be wrong when you make decisions, more frequently than you’d like. What you can do, however, is strive to make fewer unforced errors over time by using sound judgment and techniques to make the best decision at any given time.

Another mental model to help improve your thinking is called antifragile, a concept explored in a book of the same name by financial analyst Nassim Nicholas Taleb. In his words:

Some things benefit from shocks; they thrive and grow when exposed to volatility, randomness, disorder, and stressors and love adventure, risk, and uncertainty. Yet, in spite of the ubiquity of the phenomenon, there is no word for the exact opposite of fragile. Let us call it antifragile.

Antifragility is beyond resilience or robustness. The resilient resists shocks and stays the same; the antifragile gets better.

Just as it pays off to make your financial portfolio antifragile in the face of economic shocks, it similarly pays off to make your thinking antifragile in the face of new decisions. If your thinking is antifragile, then it gets better over time as you learn from your mistakes and interact with your surroundings. It’s like working out at the gym—you are shocking your muscles and bones so they grow stronger over time. We’d like to improve your thought process by helping you incorporate mental models into your day-to-day thinking, increasingly matching the right models to a given situation.

By the time you’ve finished reading this book, you will have more than three hundred mental models floating around in your head from dozens of disciplines, eager to pop up at just the right time. You don’t have to be an expert at tennis or financial analysis to benefit from these concepts. You just need to understand their broader meaning and apply them when appropriate. If you apply these mental models consistently and correctly, your decisions will become wrong much less, or inverted, right much more. That’s super thinking.

In this chapter we’re going to explore solving problems without bias. Unfortunately, evolution has hardwired us with several mind traps. If you are not aware of them, you will make poor decisions by default. But if you can recognize these traps from afar and avoid them by using some tried-and-true techniques, you will be well on the path to super thinking.

KEEP IT SIMPLE, STUPID!

Any science or math teacher worth their salt stresses the importance of knowing how to derive every formula that you use, because only then do you really know it. It’s the difference between being able to attack a math problem with a blank sheet of paper and needing a formula handed to you to begin with. It’s also the difference between being a chef—someone who can take ingredients and turn them into an amazing dish without looking at a cookbook—and being the kind of cook who just knows how to follow a recipe.

Lauren was the teaching assistant for several statistics courses during her years at MIT. One course had a textbook that came with a computer disk, containing a simple application that could be used as a calculator for the statistical formulas in the book. On one exam, a student wrote the following answer to one of the statistical problems posed: “I would use the disk and plug the numbers in to get the answer.” The student was not a chef.

The central mental model to help you become a chef with your thinking is arguing from first principles. It’s the practical starting point to being wrong less, and it means thinking from the bottom up, using basic building blocks of what you think is true to build sound (and sometimes new) conclusions. First principles are the group of self-evident assumptions that make up the foundation on which your conclusions rest—the ingredients in a recipe or the mathematical axioms that underpin a formula.